bet99 Responsible Gaming
bet99 believes entertainment should always be controlled and enjoyable. Our responsible gaming tools and guidelines are here to help keep you safe.
Let gambling be a form of entertainment
bet99's goal is to keep every player's experience safe, enjoyable, and in control.
Online betting and casino gaming, when managed properly, can be an enjoyable source of entertainment. But when it becomes a habit and goes beyond control, the risk of financial and mental harm arises. bet99 takes this matter very seriously and is committed to ensuring the safety of all players.
Responsible gambling means deciding in advance how much time and money you will spend, only spending money whose loss will not affect your daily life, and never treating gambling as a source of income.
Our platform has several self-regulation tools you can use at any time. From setting deposit limits to full self-exclusion — bet99 respects your decisions and is always ready to help.
Protection tools in your hands
bet99 gives every player the ability to monitor and control their own gambling habits.
Deposit Limits
Set daily, weekly, or monthly deposit limits. Once a limit is set it takes effect immediately; to increase a limit you must wait through a defined waiting period.
Session Time Limit
Decide in advance how long you will play each session. When the set time is up, bet99 will alert you so your play time does not unintentionally run over.
Time-Out
If you need a temporary break, pause your account for 24 hours up to 30 days. During this period logging in or betting will not be possible.
Self-Exclusion
If you need a longer break, choose self-exclusion. You can select 6 months, 1 year, or permanent exclusion — and no promotional communications will be sent during this period.
Betting History Review
You can view your betting history and full details of deposits and withdrawals from your account at any time. Understanding your own spending patterns is the first step toward responsible gambling.
24/7 Support
If you feel your gambling is getting out of control, contact bet99 via live chat or email. Our team is ready to assist in both Bengali and English at any time.
Recognising the signs of problem gambling
If you notice any of the following signs in yourself or someone close to you, seek help now.
- Repeatedly placing bets to chase losses and trying to recover money already lost.
- Playing for hours on end without eating, sleeping, or spending time with family.
- Borrowing money for betting or spending money without the knowledge of family members.
- Wanting to stop playing but being unable to stop yourself.
- Gambling causing harm to your work, studies, or relationships.
- Continuing to play despite experiencing financial problems.
- Using gambling as a way to escape anxiety, depression, or mental stress.
There is no shame in asking for help
Problem gambling is a mental health issue and it can affect anyone. bet99's support team is ready to help you without judgment.
- To self-exclude, let us know via live chat — action will be taken immediately.
- Email us for support: [email protected]
- Our support is completely confidential and available 24/7.
- You can communicate in Bengali — there is no language barrier.
Build healthy gambling habits
Following a few simple rules will keep your experience at bet99 enjoyable at all times.
Set a budget
Decide how much money you will spend before you start playing and stay within that limit. Do not try to recover money you have lost.
Set a time limit
Set a time limit for each session. Keep an eye on the clock and take regular breaks.
Consider your state of mind
Do not bet when you are under stress, feeling low, or under the influence of alcohol. Make decisions with a clear head.
Treat it as entertainment
Never think of gambling as a source of income. It is entertainment — just like spending money at the cinema or a restaurant.
Protection of minors
bet99 strictly ensures the platform is for people aged 21 and above only. Keeping minors away from online gambling is one of our highest priorities.
- Age is verified at the time of account registration.
- If there is any suspicion that a minor is using an account, the account is suspended immediately.
- Parents can use parental control software on family computers or devices.
- Always keep your device, password, and login details out of the reach of children.
- If you suspect a minor is gambling, report it to [email protected].
For people aged 21 and above only. bet99 is firmly against gambling by minors.
How to set up self-exclusion
Activate self-exclusion on bet99 in a few simple steps.
Through account settings
- Log in to bet99.
- Go to account settings and find the "Responsible Gaming" section.
- Select the self-exclusion option.
- Choose the duration: 6 months, 1 year, or permanent.
- Confirm — it will take effect immediately.
Through the support team
If you cannot do it yourself or need immediate assistance, contact our team directly.
- Write in live chat: "Activate self-exclusion" — we will take action right away.
- Email: [email protected]
- Support hours: 24 hours a day, 7 days a week.
Common questions about responsible gaming
Answers to frequently asked questions about responsible gambling and bet99's protection tools.
Enjoy safely,
play responsibly
Enjoy entertainment at bet99 — cricket betting, slots, live casino, all on one safe platform.