bet99 Privacy Policy — Your Information Is Protected

1. Introduction & Scope of Policy

bet99 ("we", "our", or "platform") is a secure online betting and casino platform operated for users in Bangladesh. This privacy policy explains how we collect, use, store, and protect your personal information when you use our website (bet99.beer), register an account, or use our services.

By using our platform, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our services. This policy may be updated from time to time and any changes will be published on this page.

Important: This privacy policy applies only to bet99's own website and services. We are not responsible for the privacy policies of third-party websites or applications.

2. What Information We Collect

bet99 collects only the information necessary for the proper operation of our services. The categories of information we collect are described below.

2.1 Information You Provide Directly

When you create an account on our platform or use our services, you directly provide the following information:

Full name and date of birth (for age verification)
Email address and mobile number
National ID card or passport details (for identity verification)
Residential address
Payment information (bKash, Nagad, Rocket, Upay or bank account details)
Security questions and answers

2.2 Automatically Collected Information

When you use our website, certain information is collected automatically:

IP address and device information
Browser type and version
Website usage patterns and duration
Cookies and log data
Transaction history and betting activity

2.3 Information Received from Third Parties

In some cases we may receive information from third-party service providers, such as identity verification agencies or payment processors. This information is used solely to ensure the security of our services.

3. Purpose of Information Use

bet99 uses your personal information for the following purposes:

Account Management: To create, verify, and manage your account.
Service Delivery: To properly operate betting, slot games, live casino, and other services.
Financial Transactions: To process deposits, withdrawals, and reward payouts.
Age & Identity Verification: To ensure services are provided only to those aged 21 or above.
Security: To prevent fraud, money laundering, and other unlawful activities.
Customer Support: To resolve your questions, issues, and complaints.
Responsible Gaming: To monitor your betting behaviour and identify and support problematic behaviour.
Legal Obligations: To comply with applicable laws and regulations.
Service Improvement: To improve our platform and user experience.

Please note: We do not sell your personal information to third-party advertising agencies. Your information is used solely to improve bet99's services.

4. Information Storage & Security

bet99 follows industry-standard security practices to keep your personal information secure.

4.1 Security Technology

SSL Encryption: All data transmitted on our website is encrypted using SSL (Secure Socket Layer) technology.
Data Encryption: Stored sensitive information, especially payment data, is protected by an additional layer of encryption.
Secure Servers: Our servers are protected by high-level firewalls and anti-intrusion systems.
Regular Security Testing: We conduct regular security audits and vulnerability assessments.

4.2 Data Retention Period

We retain your personal information for as long as your account remains active or as long as it is necessary to provide services. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.

4.3 Your Responsibilities

The security of your account is partly your own responsibility. We ask you to:

Use a strong and unique password.
Never share your login credentials with anyone else.
Always log out after signing in on a public or shared device.
Contact us immediately if you notice any suspicious activity.

5. Information Sharing with Third Parties

bet99 never sells your personal information. However, we may share your information with third parties in the following limited circumstances:

5.1 Service Providers

We share limited information with service providers necessary for payment processing (bKash, Nagad, Rocket, Upay and banking partners), identity verification, technical infrastructure, and customer support. These third parties may only use the information for specified purposes and are bound by confidentiality agreements.

5.2 Legal Obligations

We may be required to provide certain information in response to a court order, government investigation, or applicable law. In such cases we will comply with our legal obligations.

5.3 Fraud Prevention

Relevant information may be shared with appropriate authorities or payment networks to prevent fraud, money laundering, or other unlawful activities.

Our commitment: Outside the three categories above, bet99 does not disclose your personal information to third parties under any circumstances.

6. Cookies & Tracking Technologies

bet99 uses cookies and similar tracking technologies to help improve your user experience and to ensure our services function correctly.

6.1 Types of Cookies

Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions.
Functional Cookies: To remember your preferences and settings.
Analytics Cookies: To analyse website usage and for improvement purposes.
Security Cookies: For fraud prevention and secure transactions.

6.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note, however, that disabling certain cookies may cause some parts of our services to not function correctly.

7. Your Data Rights

As a user of the bet99 platform, you have the following rights:

Right to Access: You may request to view any personal information we hold about you.
Right to Correction: If any of your information is inaccurate, you may request a correction.
Right to Deletion: In certain circumstances you may request the deletion of your information, though this may not apply where legal obligations exist.
Right to Object to Processing: In some cases you may object to the processing of your information.
Right to Data Portability: You have the right to receive your information in a structured, commonly used format.
Right to Withdraw Consent: You may withdraw your consent at any time from any consent-based processing of your information.

To exercise these rights, please contact our support team. We will review your request and take the necessary steps.

8. Privacy Protection for Minors

bet99 strictly provides services only to those aged 21 or above. We do not knowingly collect personal information from any minor. An age verification process is followed at the time of account creation.

If we have inadvertently collected information about a minor, it will be deleted immediately and the associated account will be closed. If you believe a minor has registered on our platform, please contact us.

21+ Age Restriction: This platform is for those aged 21 or above only. Parents and guardians are requested to keep children and teenagers away from online gambling sites.

9. Changes to the Privacy Policy

bet99 may update this privacy policy from time to time. Any changes will be published on this page and the date of the change will be noted.

For significant changes, we will attempt to notify you by email or through a notice on our platform. Continued use of our services after a change is made will be considered acceptance of the updated policy.

We recommend that you review this policy regularly so that you remain informed about the latest data storage and protection practices.

10. Contact Us

If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please get in touch with us. Our support team provides assistance in both Bengali and English.

Email Support [email protected]

Live Chat Support Available 24/7 — 24 hours a day, 7 days a week

We will process any privacy-related requests you submit as quickly as possible. The security of your information is our highest priority.